Article 1 - Introduction
SOCIETE WEILL is a société par actions simplifiées company [a French corporation] with capital of € 16,159,500 and listed on the Registre du Commerce et des Sociétés de Paris [Paris register of trade and companies] under the numbers SIREN 789 887 403 and NAF 1413 Z. The company has its registered office at 8-10 rue Livingstone – 75018 Paris, France.
SOCIETE WEILL sells a selection of items from the WEILL and W de WEILL collections through its E-boutique.
Article 2 - Terminology
The "E-boutique" with the address www.weill.com is the web store set up by the company WEILL referred to as "WEILL".
The "customer", who can only be an ultimate consumer, places an "order", on the website in the manner intended, for "products" for "delivery" to a specified address.
Article 3 – Scope
WEILL may update its Terms and Conditions of Sale at any time.
Confirmation of an order, which is contingent on ticking "I agree to the terms of service and adhere to them unconditionally", constitutes acceptance in full of the Terms and Conditions of Sale in effect at the time of ordering.
Article 4 – Orders
For the products on sale, WEILL proposes photos, a description, the list of colours and sizes available and the sales price, including VAT or other sales tax payable, when "See details" is clicked.
Where there is no choice of colour for a product, only the available sizes are shown. Where there are several choices of colour for a product, the message "Product currently unavailable for this combination of size and colour" may appear if the product is not available. The customer is then prompted to change the size or colour in order to find an available product.
Depending on the computer hardware used by the customer, the rendering of the colours and forms may be imprecise. WEILL cannot be held liable for any inaccuracies in the information on the products offered for sale on the website, especially the rendering of the photos. Such information is to be used purely as a guide.
The E-boutique customer service team will be pleased to answer any questions customers may have about the products or the procedures to be followed (see Article 9).
When the customer orders products by clicking on "Added to cart", these are placed in the basket. It is the customer’s responsibility to check the contents of the basket are correct before confirming and paying for the order. Basket contents can be amended or the basket cancelled.
Connection to the website is interrupted in the event of prolonged inactivity of more than 30 minutes. The customer must then reconnect to reconstitute his/her basket.
An order which has been confirmed by payment can no longer be amended on the website.
A confirmation email is sent to customers who can also consult their order history and details in the "My Account" section.
Customers can track their orders and print out their invoices at any time.
WEILL reserves the right to cancel any order which seems suspect or made by a customer who has previously infringed the terms and conditions of sale, or on any other legitimate grounds.
Article 5 – Pricing
Prices are in euros, inclusive of any VAT or other sales tax payable. WEILL reserves the right to change its prices at any time.
The relevant prices are those indicated at the time of the customer's confirmation of the order on the website.
If however, despite our vigilance, a displayed price proves to be clearly erroneous, WEILL reserves the right to cancel an order or to agree with the customer to honour the order at a price WEILL considers to be correct.
Article 6 – Payment
Payment of the invoice corresponding to the order may only be made by CB bank card, Visa, Eurocard, MasterCard or American Express via the Elysnet system, a secure anti-credit card fraud payment system operated by the HSBC bank, which is the sole collector of the customer's confidential data.
Upon authorization by the banking establishments, the amount is debited immediately and the order confirmed. Debit of the amount may be deferred depending on the customer‘s card agreement. Should authorization be refused, WEILL informs the customer by email that the order has been cancelled.
The customer must be legally able to enter into a contract and must be authorized to use the bank card of which he/she is the holder.
As WEILL does not have access to customer banking data, customers are asked to enter their bank details each time they order.
Article 7 – Deliveries
Despite its best efforts, WEILL cannot guarantee that orders will be delivered in full.
Should shortages be noted after order confirmation or during order preparation, the customer is sent an email as soon as possible informing him/her of the items that cannot be delivered. The balance of the order can still be delivered as normal. If the shortages apply to the entire order, the customer is informed in the same way as above of cancellation of the order.
In the event of partial delivery or cancellation in full of an order because of shortages, and where payment has already been made by the customer, WEILL agrees to promptly refund the amount corresponding to the undelivered items to the bank card used to pay for the order. The value date of the credited amount will depend on the customer's card agreement. In the event of issues with the value date, customers should check that WEILL has processed the refund and then contact their bank.
Customers can register multiple delivery and invoicing addresses in the "My Account" section. They can then select one of these addresses when confirming orders.
The complete order is then delivered to the address specified by the customer when ordering.
WEILL has chosen the COLISSIMO SUIVI tracked parcel delivery service operated by the French post office LA POSTE.
Once LA POSTE has taken charge of the package, a link showing the Colissimo package number is available on the website allowing the customer to track delivery via the www.colissimo.fr website.
Except in exceptional circumstances (stocktaking, holidays, etc.) or in the event of other delays in the post, WEILL makes every effort to deliver customer orders within 5 working days in France but will not be held liable for any delay as this delivery time is only a guide.
Customers are strongly advised to inspect deliveries and record any reservations in the presence of the delivery person if the outer packaging has been tampered with or is damaged in any way. The WEILL delivery note(s) is (are) attached to the package for this purpose.
Any claims are to be made to LA POSTE, the French postal service, under the conditions specified by the latter.
For the delivery abroad, WEILL choose COLISSIMO INTERNATIONAL.
Delivery areas and costs:
Metropolitan France and Monaco: Free delivery
The European Union: 20 €
The rest of the world: 50 €
For orders outside of France, when the exported package reaches its destination, the recipient must pay the taxes or customs duty that apply to the country of destination. The customs regulations vary from one country to the other. Local authorities can provide this information.
Article 8 – Returns
Under Article L 121-20 of French consumer regulations [Code de la Consommation], customers have a cooling-off period of 14 calendar days from receipt of delivery within which they are entitled to return the delivery without citing a reason or incurring penalties.
Due to COVID 19, for all orders placed after 29 October 2020, customers have a cooling-off period of 60 calendar days from receipt of delivery within which they are entitled to return the delivery without citing a reason or incurring penalties.
Failure to observe the WEILL returns procedure described above may lead to your return being refused.
Customers must make a returns request via the website within the specified time limit for any item they wish to return by clicking on "History and details of my orders" in the "My Account" section and selecting the order in question.
The returns number which is then assigned to the customer must be placed on the returns package and the package sent to the following address:
WEILL Service retours web
12 rue Ampère
The returns form, printed out by the customer, must be placed inside the returns package. Items must be returned within 60 days after the return request.
The costs and risks incurred in returning items are the sole responsibility of the customer. We recommend that you guard against risks by sending your returns by registered delivery.
Items which are returned incomplete, soiled, damaged or without their original packaging and labels will not be refunded.
For all approved returns, refunds are processed within a maximum of 15 days from receipt of the returns package. Refunds are issued to the credit card used to pay for the order and the amount refunded is that of the initial price paid for the item(s).
The value date of the credited amount depends on the customer‘s card agreement. In the event of issues with the value date, customers should check that WEILL has processed the refund and then contact their bank.
Returns to a WEILL store, exchanges or C.O.D returns cannot be accepted.
Article 9: Customers Service E-boutique
You can contact the client service either by e-mail thanks to the address: firstname.lastname@example.org , or by messaging, or by the section “contact” of the website. Our phone number: 01 49 25 19 23 is accessible Monday through Fridays, from 9am to 1 pm and from 2 pm to 5 pm.
This service can answer to all your information requests, complaint or any other questions concerning the sale on the website.
The customer can consult the “History and details of your order” in the section “my account” and exactly follow :
The stages of its orders :
- Error of payment (Send an automatic e-mail)
- Accepted payment (Send an automatic e-mail)
Current preparation (Send an automatic e-mail)
Current delivery (Send an automatic e-mail)
Canceled (Send an automatic e-mail)
Paid off (Send an automatic e-mail)
The statutes of its returns :
In wait expectation of the package
Article 10: Protection of private life
Weill makes a commitment to preserve the seized coordinates on the website by the customer when she created her account just to can delivering her orders, and to inform her thanks to, email, mail or SMS (to promotions).
According to data protection acts of January 6th, 1978, the customer has an access right, of rectification and cancellation of its data, by sending her information (name - first name – address - email) and her request by email to: email@example.com
Article 11: Intellectual property
Brands WEILL and W of WEILL, the photos, visuals and other descriptions on the website are and will remain the exclusive property of the WEILL SAS companies.
Any reproduction or use that it is total or partial of these elements is strictly forbidden.
Article 12: Responsibilities
General terms of sale, written in French (translated in English), are regulated and subject to French law.
Ownership transfer of products intervenes after the payment, duly accepted by the banking bodies, of the invoice.
The transfer of risk intervenes during the delivery of products not THE POST OFFICE at the indicated address not the customer during its order.
WEILL can't be responsible to the non-fulfillment of the Concluded contract in case of Stock shortage, unavailability of products, strike of the postal services or any other coincidence or of Case of absolute necessity which prevents or delays the execution of its obligations.
In case of dispute, the customer must send a mail to the Customers Service to the address Efirstname.lastname@example.org . This try to find the best solution.
Should the opposite occur, the disputes are submitted to the French laws.