FAQs

Placing an order

How do I make a purchase on the Weill website?

After adding the item/s you wish to buy to your basket, click on the “Basket” icon in the top right corner and then click on “Checkout”. Then enter your address and click on “Continue to Shipping” and select the delivery method. Next, click on “Continue to Payment”. Choose your payment method and then click on “Complete Order”.

How do I know if my order has been placed?

You should receive an order confirmation by email. Be sure to check your spam folder.

Can I change my order?

Unfortunately, it is not possible to change an order (either the item/s or the address) once an order has been placed.

Can I cancel my order?

If you wish to cancel your order, please contact our customer service team as soon as possible, who will take care of your request if the order has not yet been dispatched. To contact us, go to the “Customer Service” section at the bottom of our website, and click on “Contact Us”.

Basket

Where can I view a summary of my order?

A summary of your order will be sent to you by email as soon as it is finalised. You can also click on “View Your Order” to track its progress.

Are the items in my basket reserved?

No, the items in your shopping basket are not reserved and can be purchased by other customers until payment is made.

Returns

How do I return an item?

To make a return, simply circle the item/s to be returned on the delivery note and slip it into the parcel.

To access your free return label (only available in metropolitan France), click here: https://weill.shipping-portal.com/rp/, and enter your postal code and order number with “0”; for example, 00001234.

Your Weill account

How do I create an account?

Click on the “My Account” icon to the left of the basket, and then click on “Sign Up Here”. It is possible to place an order without creating an account.

If you created an account before August 26, you must reactivate it by clicking on “Reactivate my account”.

How do I log in to my account?

To log in to your account, simply click on the “My Account” icon to the left of the basket and enter your login details.

How do I reset my password?

To reset your password, click on the “My Account” icon to the left of the basket and then on “Forgot Your Password”, and enter your email address to receive a password reset link.

Prices

Are the prices the same as in store?

Yes, the prices are the same in store. Online purchases may have delivery and customs charges.

Can I get a refund for an item I bought at full price that is now on sale?

We cannot refund you the difference. However, you can return the unworn item to us for a refund within 30 days of the purchase.

Newsletters

How do I receive news of sales, special offers and the latest arrivals on your website?

Subscribe to our newsletter to receive news about sales, special offers, private sales and exclusive invitations. To register, simply go to the bottom left of our homepage.

How do I unsubscribe from the newsletters?

To unsubscribe, simply click on the “YOU CAN UNSUBSCRIBE” link at the bottom of a newsletter you have received.

Availability

What can I do if a product is not available?

If a product is not available, you can create an alert by selecting the size and then clicking on “Notify Me of Availability”. You will then receive an email if the item comes back in stock.

Alternately, you can contact our customer service team at +33 1 49 25 19 88 or by email at e-boutique@weill.fr to enquire directly about the availability of the item.

How can I find out if an item is available in store?

You can call the store closest to you or contact our customer service team directly who will inform you of the availability of the item at all our Weill stores.

Sizes

Where can I find the size guide?

You can view the size guide for each item by clicking on the “Size Guide”.

What should I do if I am between sizes?

If you are between two sizes, we recommend you take the larger size.

Designs

Where are your pieces made?

All our pieces are designed and created with care in our Parisian offices. Most of our pieces are made in Italy, Poland, and Portugal, while a few are made in China for savoir-faire and technical reasons. Today, after acquiring years of experience and great investment, China is one of the leading countries in this field.

Our fabrics are made in France, Italy and Spain.

We take the greatest care in choosing our suppliers and manufacturers and pay particular attention to manufacturing quality and working conditions. Maison Weill forges lasting and trusting partnerships with all its suppliers and manufacturers.