Refund policy


The return is the responsibility of the customer. Indicate on the delivery slip in your package or on a piece of free paper your name, order number and the items you are returning. You can return your items to the following address :

Prologis Park Moissy II Les Chevrons
Bâtiment DC2
Avenue Paul Delouvrier
77550 Moissy-Cramayel

You have 30 days to make your returnItems must be returned unworn, with their tag.

The charges related to the shipment and any customs charges are the responsibility of the customer.

For orders paid with Paypal, the return costs can be refunded to you by Paypal on request.

Failure to observe the WEILL returns procedure described above may lead to your return being refused.

For all approved returns, refunds are processed within a maximum of 15 days from receipt of the returns package. Refunds are issued to the credit card used to pay for the order and the amount refunded is that of the initial price paid for the item(s).
The value date of the credited amount depends on the customer‘s card agreement. In the event of issues with the value date, customers should check that WEILL has processed the refund and then contact their bank.

Returns to a WEILL store, exchanges or C.O.D returns cannot be accepted.