How long does it take to receive my order?
Except for exceptional reasons (inventory, vacations...) or other postal delays, WEILL will try to deliver your order within 3 to 5 working days for standard deliveries (in France), but we cannot be held responsible for any delay, as this delivery time is only indicative.
Delivery times for shipments outside France vary according to destination.
Please note that a delay of one day from the confirmation of your order is necessary for the shipping of your package. Orders are not shipped on Saturdays, Sundays or national holidays.
Special periods (clearance sales, private sales or sales) may extend the preparation time.
What are the shipping costs?
The delivery costs for a shipment outside of France vary according to the destination and the weight of the package. Customs duties and import taxes may apply to your order depending on the country of destination, these costs are charged to the customer.
The tracking link does not work, what can I do?
When your order is shipped, you will receive a confirmation email with the tracking number. The tracking link for your package may take up to 24 hours to be activated, this is the time it takes for our carrier to collect your order. After 24 hours, please contact our customer service at email@example.com
Can I change the adress or delivery mode?
Unfortunately it is not possible to modify an order, once the order is validated. We invite you to contact the customer service at firstname.lastname@example.org
What happens if I'm not home if the delivery agent shows up?
If you are not at home, the delivery agent will leave a notice of passage with the relative information on your parcel.
Either the delivery agent will come back the next working day, or he will drop off your package at the post office or the nearest collection point. You will be informed by email. Please note that if you do not collect your package from the collection point defined by the delivery agent within 15 days, it will be returned to us.
What do I do if I receive an item that does not match the order or a defective item?
If you have not received the item you ordered, if an item is missing from your order or if your item has a defect, we invite you to contact us on our email address email@example.com and attach pictures so we can find the best solution to your problem.
Why was my package returned to the seller?
Packages that are returned to seller are usually due to an error in the delivery address, a repeated absence during several delivery attempts, or a package that is waiting at a post office and that exceeds the 15 day set aside period.
We invite you to contact our customer service at firstname.lastname@example.org.