Return and refund

How do I return an item?


The return is the responsibility of the customer. Indicate on the delivery slip in your package or on a piece of free paper your name, order number and the items you are returning. You can return your items to the following address :

Prologis Park Moissy II Les Chevrons
Bâtiment DC2
Avenue Paul Delouvrier
77550 Moissy-Cramayel

You have 30 days to make your return

Items must be returned unworn, with their tag.

The charges related to the shipment and any customs charges are the responsibility of the customer.

For orders paid with Paypal, the return costs can be refunded to you by Paypal on request.

Failure to observe the WEILL returns procedure described above may lead to your return being refused.

What is my withdrawal period?

You have 30 days after receiving the order to request a return.

Damaged or incomplete products without their packaging and labels of origins will not be refunded. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.

Any return, beyond this time and whatever is the reason, will be refused.

Can I change the size or colour of the item instead of returning it?

If you want to change an item of your order, please return your items for a refund. We kindly invite you to place a new order with the items you want to have. If the size or the colour is not available, do not hesitate to contact our client service.

Can I return items to a WEILL boutique?

Returns, exchanges or C.O.D returns cannot be made to a WEILL boutique.

Does a return involve costs for the customer?

For orders in mainland France, return costs are offered by Weill.

For orders outside mainland France, the costs and risks associated with the return are the sole responsibility of the customer. It is recommended to guard against risks by making a return with follow-up.

For orders paid with Paypal, the return costs can be refunded to you by Paypal on request.

When will I get my refund back?

For all approved returns, refunds are processed within a maximum of 15 days from receipt of the returns package. Refunds are issued to the credit card used to pay for the order and the amount refunded is that of the initial price paid for the item(s).

The value date of the credited amount depends on the customer's card agreement. In the event of issues with the value date, customers should check that WEILL has processed the refund and then contact their bank.